Shipping policy
Shipping Policy – Misato
Last Updated: June 2026
Welcome to Misato. We are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
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During peak seasons, sales events, or holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
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Within India: 3–10 business days
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Remote Locations: 5–12 business days
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International Orders (if available): 7–21 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.
Shipping Charges
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Shipping charges are calculated at checkout based on the delivery location and order weight.
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Free shipping promotions, if available, will be clearly displayed on the website.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email or message containing your tracking details. Customers can use the tracking number to monitor shipment progress.
Incorrect Address
Customers are responsible for providing accurate shipping information. Misato is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or appears lost in transit:
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Contact us within 48 hours of delivery.
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Provide your order number and photos (if applicable).
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We will work with the shipping carrier to resolve the issue as quickly as possible.
Delivery Delays
While we strive to meet all delivery estimates, Misato cannot guarantee delivery dates and is not liable for delays caused by shipping carriers, natural disasters, customs procedures, or other circumstances beyond our control.
International Shipping
For international orders, customers may be responsible for any customs duties, taxes, or import fees imposed by their country's regulations.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team:
Misato Customer Support
Email: support@misato.com
Phone: +917819865779
Thank you for shopping with Misato. We appreciate your trust and look forward to serving you.
