Refund policy

Return & Refund Policy

At MISATO, we strive to provide quality products to our customers. To ensure a fair and transparent process, please read our return policy carefully.

No Return Without Unboxing Video

• An unboxing video is mandatory for any return, replacement, or damage claim.

• The video must be recorded from the moment the package is unopened and clearly show:

  • The shipping label.

  • The sealed package.

  • The complete unboxing process without any cuts or edits.

  • The condition of the product received.

Return Eligibility

• Returns, replacements, or damage claims will only be considered if a valid unboxing video is provided.

• Claims made without an unboxing video will not be accepted under any circumstances.

• Requests for returns due to damage, missing items, or incorrect products must be submitted within 48 hours of delivery.

Non-Returnable Items

The following items are not eligible for return:

• Products without an unboxing video.

• Products that have been used, washed, altered, or damaged after delivery.

• Customized or personalized products.

• Products returned without original packaging, tags, or accessories.

Refunds

• If a claim is approved after verification, a replacement or refund will be processed.

• Refunds, if applicable, will be issued to the original payment method within 5–10 business days.

Contact Us

For any issues related to your order, please contact our customer support team with your order number and unboxing video evidence.

By placing an order on our website, you agree to this Return & Refund Policy.

Important: No return, replacement, or refund request will be accepted without a clear, continuous unboxing video.